Fresno Airport Launches Customer Service Ambassador Program
Fresno, CA (April 7, 2016) – Passengers and guests at the Fresno Yosemite International Airport now have an additional resource to seek assistance with the introduction of a new Customer Service Ambassador Program. The program is part of the airport’s continuous commitment to enhance services for the traveling public and is timely with the peak spring and summer travel seasons.
While the airlines remain the primary point of contact for passengers, ambassadors will have an added presence in the terminal during peak flight times. The ambassadors work closely with airline personnel to assist passengers with resolving matters such as facilitating contact with their airline and helping to navigate the airport and the travel process.
“The launch of the Customer Service Ambassador Program gives us the opportunity to create a great airport experience by offering passengers and guests additional assistance when needed,” said Director of Aviation Kevin Meikle. “We expect the program to be very well-received as the airport continues to enhance the traveler experience.”
Fresno Yosemite partnered with Flight Services & Systems, an industry leader in passenger services, to organize a team of highly skilled ambassadors. The ambassadors received airport specific training to complement their customer service backgrounds. The ambassadors are multilingual which enhances their ability to communicate and assist passengers and guests.
Identifiable by their blue vests and “How Can I Help” button, ambassadors are stationed primarily in the baggage claim area to support airline flight arrivals and can be found circulating the terminal lobby areas between flights.
Fresno Yosemite International Airport currently offers Valley passengers daily non-stop flights to Dallas, Denver, Las Vegas, Los Angeles, Phoenix, Portland, Salt Lake City, San Diego, San Francisco, Seattle, and Guadalajara, Mexico on domestic and international carriers. Fresno Yosemite International Airport is a municipally owned entity operating as a self-supporting enterprise. No City of Fresno general funds are used to operate Fresno Yosemite International Airport or Fresno Chandler Executive Airport.
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